2015

2013.11.25 11:50:49                                                 赿 | kdk@bikorea.net

Ը ִ 뱸( ) ý ȭ ȴ.

22 뱸 þü 20, 5  뱸 ȭ ȿû ߼ϰ, Ѵٰ .

200 ִ Ը ܰ ǥ лߴ.

̿ ȿû áCRM ѱIBM, EYѿ, ATĿ 3簡 , 12 6 ȼ ϰ, ý ȭ ѱIBM, SK C&C, LG CNS ޾ 12 13 ȼ ޱ ߴ.

(PMO) EYѿ, ATĿϰ 12 6ϱ ؾ Ѵ.

2015 8 ܰ 뱸 㸶 CRM ι IT ι ߵȴ.

CRM CRM ü CRM мü CRM ü ȭ 3 īװ ȴ.

CRMü š , 뱸 α׷ Ϸ ȭ, μ R&R , ķ κ丮 , ķ Ϸ ȹ Ȼ翡 ûߴ.

CRM мü Ê¿ , м , м È° ֽȭ È®, Ρ÷¡¤¼È£ È­ μ , (, , ) ⼺, Æ®, È­ üȭ ̶ 뱸 ȿû ß´.

CRMü ȭ , 뱸 ǰ м , ǰõ , Ƽä ȭ, ī强 2.0 , ͸̴ ǰõ , Ƽä Ȱ, Ƽä ǽð ̺Ʈ , мڷ ȭ, ī Ŭ ܰ躰 , ī TM  Ѵ.

뱸 ̰ CRM ֽű ̴.

ITι ־ 뱸 CRMý ȭ нý EDW 㵥 ü ̴.

CRM ȭ 뱸 IT ǽð ( ), ķΰý , 𵨱 Ȱ CRM , 繫 ȼ ɡȰ ǥ , پ ä ȿ Ȱ UMS , CRM ܺ ſ ȸ( ) ̴.

ɵְ 鿩 нýۡ ǻ , / м ý ý ̴.

뱸 EDW پ õ Ȯ , ǽð ϴ RDW(Real-time DW), ȿ Ȱ ADW(Analytical DW) ȴ.

ϴ ܺ Ȱ · ̴.

ۿ 뱸 ӿũ ַ , ǰ ǰм ͸ ü Ȯ ȼ ûߴ.

̹ EDW, CRMý ȭ ý ȭ Բ м ȭ, ǽð ǻ ü ȭ ̾ Ȯ ϰ ̶ ٿ.