IT 踦 ޱ 뱸( ) SK C&C Žߴ.

ȸ 뱸 ѱIBM, LG CNS, SK C&C 3 Ȼ縦 ̰ ϰ, 1 10ϰ 뺸ߴ.

¼ λ ߴ LG CNS 2, ġ SI Ѻ ѱIBM 3 ߴ.

̿ ռ ܵ ȿ CRM PMO EYѿ ߴ.

뱸 16 ̻ ̴.

200 , 2015 8 뱸 㸶 CRM ι IT ι 踦 Ѵ.

CRM CRM ü CRM мü CRM ü ȭ 3 īװ ȴ.

CRMü š , 뱸 α׷ Ϸ ȭ, μ R&R, ķ κ丮 , ķ Ϸ ȹ ̴.

CRM мü Ê¿ , м , м È° ֽȭ È®, Ρ÷¡¤¼È£ È­ μ , (, , ) ⼺, Æ®, È­ üȭ ̶ 뱸 .

CRMü ȭ , 뱸 ǰ м , ǰõ , Ƽä ȭ, ī强 2.0 , ͸̴ ǰõ , Ƽä Ȱ, Ƽä ǽð ̺Ʈ , мڷ ȭ, ī Ŭ ܰ躰 , ī TM  Ѵ.

뱸 ̰ CRM ֽű ̴.

ITι ־ 뱸 CRMý ȭ нý EDW 㵥 ü ̴.

CRM ȭ 뱸 IT ǽð ( ), ķΰý , 𵨱 Ȱ CRM , 繫 ȼ ɡȰ ǥ , پ ä ȿ Ȱ UMS , CRM ܺ ſ ȸ( ) ̴.

нýۡ ǻ , / м ý ý ̴.

뱸 EDW پ õ Ȯ , ǽð ϴ RDW(Real-time DW), ȿ Ȱ ADW(Analytical DW) ȴ.

ϴ ܺ Ȱ · ̴.